How to configure Coexistence

This guide is for the IT administrator and explains how to connect an exchange service account with Pronestor Planner.

Table of contents


Connecting the service account with Pronestor Planner

Log onto your Pronestor Planner solution, with administrative rights.

Click "Settings"

Click "Other settings"

Add your email domain to the "Attendees" filter and click "Save"


Click "Exchange"


If you can't find the exchange tab the module isn't installed properly

If you tick the exchange online box, Pronestor uses a default URL which is normal for those with exchange online

Fill out URL, Username, Password, and Domain if necessary

Fill out a fallback user. If the meetingowner isn't a user in Pronestor Planner, this user will be set as the owner.


Click "Save and test the connection"


If you get a red error message:  The exchange account isn't filled out properly. Usually it is the password. Note that accounts made in Azure use a key instead of a password.

Connecting the exchange rooms to Pronestor Planner

Disabling email notifications during the import

During this step we will import the rooms and import the meetings connected to the rooms. Every meeting imported will send out an email notification to the meeting owner. So during the import, we recommend that email notifications are disabled.

You can enable the email notifications in Pronestor.

  • Go to administration -> settings
  • Click Email
  • Ensure that the box "disable all email notifications" is Blue
  • Click save
  • mceclip0.png

How to import the rooms

Go to "Resources"

Click "New resource"


Click "Yes"


Fill out the meeting rooms email address

Click "Validate"


Fill in the desired settings for the meeting room

Click "Save"

Repeat for each meeting room you want to import.


If you get an error while importing the coexistence meeting room please just press continue. Pronestor will edit the configuration of the meeting room to match what is needed.

Sign explanations

When a room is imported it takes some time (depends on the amount of meetings that needs to be loaded) for Pronestor to import all the meetings in the room's calendar. To the left of the room resource name a status icon will be displayed.
There are the following states:

  • mceclip1.png Room calendar has been succesfully imported / the meeting room is integrated with Exchange and everything is working correctly.
  • mceclip2.png Room calendar is currently being imported
  • mceclip4.png Pronestor is currently synchronizing with the Exchange calendar
  • mceclip3.png Pronestor has received an error message from Exchange. Pronestor will try to recover from this state
  • mceclip5.pngConnection to the Exchange server has been lost. Troubleshoot by verifying that the Exchange server is up and running and, subsequently, that the Microsoft Exchange information in Administration --> Settings --> Exchange integration is correct
  • mceclip0.pngThe exchange account can't find the meeting room. Please check that the meeting room exists and that the exchange account has application impersonation rights towards the meeting room.
Remember: When the room calendar has been succesfully imported, activate the resource in the right side of the respective row.

Possible issues

If the meeting room was recently created or changed in Exchange, there might be some replicationtime before it becomes available for use.

You can force the replication serverside. See for example this guide

Enabling the email notifications for future bookings

We recommend that you get email notfications from both Outlook and Pronestor since Pronestors notifications contain more information, for example about catering and equipment.

You can enable the email notifications in Pronestor.

  • Go to administration -> settings
  • Click Email
  • Ensure that the box "disable all email notifications" is grey
  • Click save
  • mceclip0.png
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