Support and troubleshooting
Pronestor Planner troubleshooting
- Issue: Outlook detected a COM add-in problem
- Legacy exchange dn in the "to" field in outlook
- Cannot create a meeting, error message: You do not posses the required information to complete the meeting.
- Server returned NotFound(404) for the address - Citrix issue for Pronestor Planner add-in
- The add-in installer cannot find outlook, regedit guide
Display Troubleshooting
- display troubleshooting: The server responded, however the response was not in a correct format
- Display troubleshooting - how to test whether the service account can connect to the mailbox / meeting room
- Display troubleshooting, fix for "Device is offline. Will try to reload shortly." “Oops An error has occurred. We are sorry for the inconvenience.”
- Display error, Loading header, loading primary, loading secondary, loading clock, O365 Account GUID Microsoft issue