Support and troubleshooting

Pronestor Planner troubleshooting

• Legacy exchange dn in the "to" field in outlook
• Cannot create a meeting, error message: You do not posses the required information to complete the meeting.
• Server returned NotFound(404) for the address - Citrix issue for Pronestor Planner add-in

Display Troubleshooting

• display troubleshooting: The server responded, however the response was not in a correct format
• Oops An error has occured. We are sorry for the inconvenience. Display troubleshooting
• Display troubleshooting - how to test whether the service account can connect to the mailbox / meeting room
• Display troubleshooting, fix for "Device is offline. Will try to reload shortly." “Oops An error has occurred. We are sorry for the inconvenience.”
• Display error, Loading header, loading primary, loading secondary, loading clock, O365 Account GUID Microsoft issue

Support tools

• How to make an ELMAH report on errors
• Mask/anonymize customer database

How to find the information support asks you for

• How to send your logfiles to Pronestor
• How to find my external IP address

Pronestor internal

• The add-in installer cannot find outlook, regedit guide