Support and troubleshooting
How to find the information support asks you for
Pronestor Visitor troubleshooting
Pronestor Planner troubleshooting
- How to clear cache in Pronestor Planner
- Legacy exchange dn in the "to" field in outlook
- Cannot create a meeting, error message: You do not posses the required information to complete the meeting.
- How to clear cache in Pronestor Planner - Older UI
- Distinguished coexistence room names are not resolved
- Planner does not render grid properly
Display Troubleshooting
- Display troubleshooting
- display troubleshooting: The server responded, however the response was not in a correct format
- Display troubleshooting - how to test whether the service account can connect to the mailbox / meeting room
- Display troubleshooting, fix for "Device is offline. Will try to reload shortly." “Oops An error has occurred. We are sorry for the inconvenience.”
- Display error, Loading header, loading primary, loading secondary, loading clock, O365 Account GUID Microsoft issue
- Using Surface Pro
Pronestor Planner - Outlook add-in
- How to check your Outlook version
- Issue: Outlook detected a COM add-in problem
- Server returned NotFound(404) for the address - Citrix issue for Pronestor Planner add-in
- The add-in installer cannot find outlook, regedit guide
- Pronestor Outlook add-in doesn't load
- Add-in fails to launch - "an add-in could not be found or could not be loaded"
Troubleshooting
- How to setup Notificationmail log
- Not receiving confirmation/notification e-mails from cloud solution?
- Syncronization module - Troubleshooting
- After dB restore (Pronestor Planner) a timeout appear when creating a meeting with catering
- Open or save BookingUnlimitedStep
- How to activate "Classic pipeline mode" on an application pool
On-Premise: Internet Information Service (IIS) troubleshooting
Display Troubleshooting
- RawconfigurationCollection.xml is Corrupted
- Troubleshooting LED lights on iOS and Android
- Upgrading LED circuit board print firmware of the wall mount (Samsung)
- Possibility of using TeamViewer for troubleshooting
- How to recover user name and password
- How to BACKUP the Pronestor Display Solution