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Support and troubleshooting

Troubleshooting

  • FAQ Does Sign in Workspace support.... ?

How to find the information that support asks you for

  • Online support
  • What to have ready for a session with the support
  • How to find your server logfiles on an on-premise installation
  • How to check your Outlook version
  • How to send your logfiles to Sign in Workspace

Troubleshooting issues from Outlook

  • Issue: Outlook detected a COM add-in problem
  • Legacy exchange dn in the "to" field in outlook
  • Server returned NotFound(404) for the address - Citrix issue for Planner add-in
  • The add-in installer cannot find outlook
  • Classic Outlook Add-in fails when clicking "My Settings" in the menu
  • How to reset settings for Planner VSTO Outlook add-in

Planner troubleshooting

  • How to clear cache in Planner
  • Cannot create a meeting, error message: You do not posses the required information to complete the meeting.
GDPR
  • Sign In Solutions CVR: 26694213
  • A Sign In Solutions company
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