Support and troubleshooting

Troubleshooting

• FAQ Does Sign in Workspace support.... ?

How to find the information that support asks you for

• Online support
• What to have ready for a session with the support
• How to find your server logfiles on an on-premise installation
• How to check your Outlook version
• How to send your logfiles to Sign in Workspace

Troubleshooting issues from Outlook

• Issue: Outlook detected a COM add-in problem
• Legacy exchange dn in the "to" field in outlook
• Server returned NotFound(404) for the address - Citrix issue for Planner add-in
• The add-in installer cannot find outlook
• Classic Outlook Add-in fails when clicking "My Settings" in the menu
• How to reset settings for Planner VSTO Outlook add-in

Planner troubleshooting

• How to clear cache in Planner
• Cannot create a meeting, error message: You do not posses the required information to complete the meeting.