Troubleshooting
How to find the information that support asks you for
- Online support
- What to have ready for a session with the support
- How to find your server logfiles on an on-premise installation
- How to check your Outlook version
- How to send your logfiles to Pronestor
- How to find my external IP address
Troubleshooting issues from Outlook
- Issue: Outlook detected a COM add-in problem
- Legacy exchange dn in the "to" field in outlook
- Server returned NotFound(404) for the address - Citrix issue for Pronestor Planner add-in
- The add-in installer cannot find outlook
- Classic Outlook Add-in fails when clicking "My Settings" in the Pronestor menu
- How to reset settings for Pronestor Planner VSTO Outlook add-in