How to install and uninstall Visitor Print service

This guide explains how to install the Sign in Workspace (SIW) Visitor Print service.  It goes through all the necessary steps for setting up the application to your printer.

 

Table of contents

• Requirements
• How to install Visitor Agent
• How to open Visitor Agent application
• How to create Visitor Location 
•  How to create a Visitor Self Registration Printer
• How to configure the Visitor Agent
• How to uninstall the Visitor Agent 
• How to editing badges
• How to permanently uninstall Planner visitor Print Service
• FAQ

Requirements

• Windows PC or Windows Server
  • with access to the Planner Web installation via http/https
  • with access to the Printer, and the Printer installed
• Privileges to install Visitor Agent as a Service
• User account in Planner Cloud solution that can work as a service account. It only requires local booker rights.

How to install Visitor Agent

• Go to Planner Web Solution
• Go to Administration tab and click on Visitor
• 
• Go to Visitor Settings and click on Download Visitor Agent
• 
• Unzip the Visitor Agent file and open it
• 
• Click on the VisitorAgent folder
• 
• Click on PronestorVisitorAgent application and a pop up window will appear. 
• 
• Click on Extract All button and a pop up window will appear where you can decide where you want the proNestor Visitor folder to be placed on your divice. 
• 
• Rename your proNestor Visitor folder to fit with the Agent's purpose. 

OBS! Requmentations for names could be “Print agent (Company location departments)” or “Print agent (Company departments)” to keep track of which agent you use where.

 

Now you have succesfully installed Visitor Agent on your device. 

 

How to open Visitor Agent application

• Loacte your proNestor Visitor folder and open it. 
• Click on PronestorVisitorAgentConfiguration and a pop-up window of windows protector will appear.
• 
• Click on More info 
• 
• Click on Run anyway and a pop-up window of user account control will appear. Click on yes and the PronestorVisitorAgentConfiguration will open. 
• 

Now you have successfully opened the Visitor Agent application

 

 

How to create Visitor Location 

• Go to the Planner solution
• Go to Administration tab and click on Visitor
• 
• Go to Visitor Settings 
• 
• Click on Visitor Self Registration and a pop-up window will appear.  Fill out the information for your desired type of visitor. 
• 
• Click the Create button to save 
• 

Now you have successfully created a Visitor Location

How to create a Visitor Self Registration Printer

• Go to the Planner solution
• Go to Administration tab and click on Visitor
• 
• Go to Visitor Settings  and click on Printer and it will direct you to Printer Settings
• 
• Click on the Create button and a popup window of a printer form will open.
• 
• Name your Printer 
• 
• Select your Location. Follow the guide on how to configure visitor web self-registration
• 

Note! Each Visitor location requires their own print agent and a digital printer in the Planner solution.

• Make sure to check Is Reception Printer
• 
• Select your Visitor Self Registration 

Note! If there are no options to choose, follow the steps on How to create a Visitor Self Registration Printer.

• Select your Guest Category
• 
• Remember to press save and you have successfully created a digital printer
• 

 

How to configure the Visitor Agent

Open the Visitor Agent application and fill out the form 

• The [Pronestor Url] is your Planner site name
• 
• Username and Password is your server account in Planner 
• 
• Click on Test Connection and check if you are connected and authentication successfully. 
• 

Note! If the test connection fails, check your service account and Planner site name provided. 

• Skip Choose location. It is a legacy field that should not be used.
• Select your Digital Planner printer at the drop-down menu [Choose Planner printer]. 
• 

Note! If you don't have any selection options, follow How to create a Visitor Self Registration Printer

• Choose a printer
• 
• Click on Install Visitor Agent 
• 
• If the installation was successful, the Visitor Agent Status well change to a yes. 
• You can now close the window.

Now you have successfully configured Visitor Agent and is now ready for use.  

 

How to uninstall the Visitor Agent 

if you want to remove the visitor agent, you can not simply put it in the bin or delete it. You have to uninstall the visitor agent to disconnect the printer from the agent. 

• Click on Stop Visitor Agent 
• 
• Click on Uninstall Visitor Agent 
• 

• From here on, you can go ahead and delete the application and files from your device. 

Now, you have successfully uninstalled the Visitor Agent from your device. 

 

How to add and editing badges 

See this guide, How to add and customize Visitor badges and print different badges for each company.

 

How to permanently uninstall Planner visitor Print Service

• Find the command prompt on your device

• type sc.exe delete [name of services]in command promptDeleteService SUCCESS

FAQ

• “Can I create multiple printer agents?”

It is possible to have more than one print agent on a machine.

To have more than one print agent on a machine, you need to download a separate folder from the Planner site for each print agent you need to install.

You cannot re-use the same visitor agent for multiple services.

They require different names. If you name them before you configure them, you can name them anything. For example, you can have a folder called “Print agent London” and a folder called “Print agent Copenhagen” to keep track of which agent you use where.

You can also just call them “Visitoragent1” and “Visitoragent2”.

 

• “Can SIW provide printers for the visitor print service?

No, SIW do not deliver printers. The customer is responsible to provide for printers.