How to install and uninstall Pronestor Visitor Print service

This guide explains how to install the Pronestor Visitor Print service.  It goes through all the necessary steps for setting up the application to your printer.

 

Table of contents

• Requirements
• How to install Visitor Agent
• How to open Visitor Agent application
• How to create Visitor Location 
•  How to create a Visitor Self Registration Printer
• How to configure the Visitor Agent
• How to uninstall the Visitor Agent 
• How to editing badges
• FAQ

Requirements

• Windows PC or Windows Server
  • with access to the Pronestor Web installation via http/https
  • with access to the Printer, and the Printer installed
• Privileges to install Visitor Agent as a Service
• User account in Pronestor Planner that can work as a service account. It only requires local booker rights.

How to install Visitor Agent

• Go to Pronestor Planner
• Go to Administration tab and click on Visitor
• 
• Go to Visitor Settings and click on Download Visitor Agent
• 
• Unzip the Visitor Agent file and open it
• 
• Click on the VisitorAgent folder
• 
• Click on PronestorVisitorAgent application and a pop up window will appear. 
• 
• Click on Extract All button and a pop up window will appear where you can decide where you want the proNestor Visitor folder to be placed on your divice. 
• 
• Rename your proNestor Visitor folder to fit with the Agents purpose. 

OBS! Requmentations for names could be “Print agent (Company location departments)” or “Print agent (Company departments)” to keep track of which agent you use where

 

Now you have succesfully installed Visitor Agent on your device. 

 

How to open Visitor Agent application

• Loacte your proNestor Visitor folder and open it. 
• Click on PronestorVisitorAgentConfiguration and a pop up window of windows protecter will appear.
• 
• Click on More info 
• 
• Click on Run anyway and a pop up window of user account control will appear. Click on yes and the PronestorVisitorAgentConfiguration will open. 
• 

Now you have succesfully open the Visitor Agent application

 

 

How to create Visitor Location 

• Go to Pronestor Planner 
• Go to Administration tab and click on Visitor
• 
• Go to Visitor Settings 
• 
• Click on Visitor Self Registration and a pop up window will appear.  fill out the information for your desired type of visitor. 
• 
• Click the Create button to save 
• 

Now you have succesfully created a Visitor Location

How to create a Visitor Self Registration Printer

• Go to Pronestor Planner
• Go to Administration tab and click on Visitor
• 
• Go to Visitor Settings  and click on Printer and it will direct you to Printer Settings
• 
• Click on the Create button and a popup window of a printer form will open.
• 
• Name your Printer 
• 
• Select your Location. Follow the guide on how to configure visitor web self-registration
• 

Note! Each Visitor location requires their own print agent and a digital printer in Pronestor.

• Make sure to check Is Reception Printer
• 
• Select your Vistor Self Registration 

Note! if you there is no options to choose follow the steps on  How to create a Visitor Self Registration Printer.

• Select your Guest Category
• 
• Remember to press save and you have sucessfully created a digital printer
• 

 

How to configure the Visitor Agent

Open the Visitor Agent application and fill out the form 

• The Pronestor Url is your pronestor planner site name
• 
• Username and Password  is your server account in Pronestor 
• 
• Click on Test Connection and check if you are connected and authentication successfully. 
• 

Note! if the test connection fails check your service account and pronestor planner site name provided. 

• Skip Choose location. it is a legacy field that should not be used.
• Select your Digital Pronestor printer. 
• 

Note! if you dont have any selection options follow  How to create a Visitor Self Registration Printer

• Choose a printer
• 
• Click on Install Visitor Agent 
• 
• if the install was sucessful the Visitor Agent Status well change to a yeses. 
• You can now close the window.

Now you have succesfully configured Visitor Agent and is now ready for use.  

 

How to uninstall the Visitor Agent 

if you want to remove the visitor agent you can not simply put it in the bin or delete it . You have to unintall the visitor agent to disconnect the printer from the agent. 

• Click on Stop VIsitor Agent 
• 
• Click on Unistall Visitor Agent 
• 

• From here on you can go ahead and delete the application and files from your device. 

Now you have succesfully uninstalled the Visitor Agent from your device. 

 

How to permanently uninstall Pronestor visitor Print Service

Accruing complications with the pronestor visitor print service or maybe seeking to restart the installation process of the pronestor visitor print service? The solution would be to completly uninstalled the pronestor visitor print service off your device. 

 

Warning! Do not use this command to delete built-in operating system services such as DHCP, DNS, or Internet Information Services. To install, remove, or reconfigure operating system roles, services and components, see Install or Uninstall Roles, Role Services, or Features

 

• Find the command prompt on your device
• type sc.exe delete [name of services] in command prompt
  • DeleteService SUCCESS

Now you have succesfully permanently uninstalled the Visitor Agent from your device. 

 

Source link:  https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/sc-delete

 

How to editing badges 

See this guide, Customize Visitor badges on how to customize your badges and print different badges for each company

 

 

FAQ

• "Can i create multiple printer agens?"

It is possible to have more than one print agent on a machine.

To have more than one print agent on a machine, you need to download a separate folder from the Pronestor site for each print agent you need to install.

You cannot re-use the same visitor agent for multiple services.

They require different names. If you name them before you configure them, you can name them anything. For example, you can have a folder called “Print agent London” and a folder called “Print agent Copenhagen” to keep track of which agent you use where.

You can also just call them “Visitoragent1” and “Visitoragent2”.

 

• "Can Pronestor provide printers for the visitor print service?

No, pronestor do not deliver printers. The customer is responsable to provide for printers.