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Legacy exchange dn in the "to" field in outlook

Description of the error:

When booking coexistence a meeting room in Pronestor Planner, the meeting rooms outlook address is replaced with it's legacy exchange dn, for example

George Michael </o=[Our Domain]/ou=[Whatever User Group] (FYDIBOHF23SPDLT)/cn=Recipients/cn=gmichael> 

The error only happens with coexistence meeting rooms.

 

Solution:

The problem is that the address book isn't updated. This is a microsoft error, so Pronestor can't fix it.

But there are several guides online on how to fix this in outlook.

For example this link https://community.spiceworks.com/topic/1985480-outlook-2013-showing-legacyexchangedn

We have also used this fix to force outlook to update its address book:

  • Close outlook
  • Go to %userprofile%\AppData\Local\Microsoft\Outlook\ 
  • Search for all .OAB files
  • Delete all .OAB files
  • Restart outlook
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