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How to configure the new visitor web selfregistration

This guide is for IT administrators or receptionist who do the initial setup, to ensure the Pronestor Visitor selfregistration is configured to your preferences.

Table of content

Requirements

  • Administrator rights for the Pronestor Planner solution
  • Pronestor Visitor selfregistration beta version enabled
  • A browser

How to open Visitor selfregistration

  • Go to your Pronestor Planner 
  • Click "Administration"
  • Click "Visitor"

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The first time you open it, it won't have any locations. It will look like this:

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How to create a new location in Pronestor Visitor selfregistration

  • Press the button "New Visitor location"

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  • Enter a name of the location.

In this example I will call it Location1 to match an existing location in the Planner database. The names don't have to match.

  • Press "Save".

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You get a view like this. Here you can configure the selfregistration.

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How to enable email notifications

Email notifications are always enabled and will be sent to the host if the hosts email is correct in Pronestor Planner.

You can't edit the email notification.

How to change the location

The "Location" field auto selects a location from your Pronestor Planner site. Here is how to change it to "Location1" which I had already created in the Pronestor Planner site.

Please remember to save your changes when you're done configuring.

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Please note: Only users on the chosen location will be available as hosts.

How to connect companies and what it does

When a company is connected to the Visitor Selfregistration, the guests can only choose a host from those companies. You can connect multiple companies to a Visitor Selfregistration location. If no companies is connected to the Visitor Selfregistration lokation, every host is available.

Please remember to save your changes when you're done configuring.

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How to change the language

Pronestor Visitor Selfregistration supports 2 languages for the machine. In this guide we will set the Primary language to English and the Secondary language to Danish. You can also set both langueges to the same language. Then the guest won't be asked about a language.

The Primary language is the language on the welcome screen. Guests get the option to choose the Secondary language during the check-in process.

Please remember to save your changes when you're done configuring.

You can change the languages here.

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How to change the BadgeDesign

Pronestor Visitor comes with 4 possible badge designs to choose from. Please remember to save your changes when you're done configuring.

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How to change the screens timeout intervals

The screen timeout is how long the screen will wait without input before going back to the start screen. It is in seconds.

You can update it with the up and down arrows, or by typing a different number in the field.

Please remember to save your changes when you're done configuring.

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How to enable the car arrival page

When you enable this, the visitor will be asked for their license plate and the car badge will be printed.

Please remember to save your changes when you're done configuring.

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How to change the registration options

The visitor can register with their name, a QR code or a check-in code. The QR code or the check-in code is only relevant if you use Visitor Boarding card in your Pronestor Planner solution.

Name input: let visitor sign in with name, company, phone – and then choose name of host
QR Code: let visitor sign in via received QR Code (requires visitors to be invited to a meeting via Planner, and Visitor Boarding card activated and sent to the guest.)
Check-in code: let visitor sign in via received Quick code (requires visitors to be invited to a meeting via Planner, and Visitor Boarding card activated and sent to the guest.)

You can choose to enable the options in different combinations. In this example "Name input" is enabled, "QR code" is disabled and "Check-in code" gets enabled.

Please remember to save your changes when you're done configuring.

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How to enable and configure SMS notifications

SMS notifications sends an SMS to the host when their visitor checks in. You can enable them here. Don't forget to configure the SMS notifications.

Please remember to save your changes when you're done configuring.

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How to configure SMS notifications

  • Go to "Visitor SMS Settings".

These settings are for the entire solution, and not just one location.
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How to check your SMS credits

SMS Token is your Pronestor Visitor license and supplied by Pronestor. If the field is empty, please contact Helpdesk@pronestor.com

You can check that it works and what your SMS credit is by pressing the "Validate SMS Token" button.

Please remember to save your changes when you're done configuring.

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Warning:  suppress_email_notification in the appuser database has to be 0 and not null for the user to receive sms notifications. This can be done with the sql script
update appuser set suppress_email_notification = 0 where suppress_email_notification is NULL

How to change the SMS notification sender

Please remember to save your changes when you're done configuring.

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How to update the SMS Text Pronestor Visitor sends

You can edit the text sent here. You can see how it looks for the receiver in real time underneath. An SMS can contain 160 characters. If you use more than 160 characters in your welcome SMS, you will be charged for multiple SMS'es.

Please remember to save your changes when you're done configuring.

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How to enable and edit the NDA screen

Pronestor Visitor can give the visitors a NDA that they have to accept to complete the registration. If they say no to the NDA they are asked to visit the reception.

Please remember to save your changes when you're done configuring.

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How to enable and edit the GDPR NDA

Pronestor Visitor can give the visitors a GDPR NDA that they have to accept to complete the registration. If they say no to the NDA they are asked to visit the reception.

Please remember to save your changes when you're done configuring.

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How to change the welcome screen

You can choose your own welcome screen for Pronestor Visitor.

  1. Click "Change Image"
  2. Click "Browse"
  3. Find your picture in the File explorer
  4. Click "open"
  5. Click "Upload Image"
  6. Click the dropdown menu
  7. Click your image
  8. Click "Save"

Please remember to save your changes when you're done configuring.

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How to change to the alternative layout

Pronestor Visitor has a standard layout and an alternative layout.

Standard layout:

Alternative layout:

Please remember to save your changes when you're done configuring.

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How to enable onscreen keyboard

Please remember to save your changes when you're done configuring.

If you enable the onscreen keyboard, then the guest can only pick a host if they use the onscreen keyboard. If the guest uses a hardware keyboard, it will fail.

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 Don't forget to save when you're done

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