Step by step Display/IIS Troubleshooting guide

Is the IIS service running?

• Try calling http://localhost

Should return a default IIS welcome page.

If not - then the IIS is not installed or configured properly 

Basic permissions on the Webserver

• Create a test.html file and add the text "hello" to the file - save the file in "planner" (or Display) folder on the IIS
• Try calling the file like http://localhost/planner/test.html

If it fails - then investigate that the user and authenticated users have at least read permissions on the folder (NTFS)

• Try removing windows authentication on the website
• Try calling the file like http://localhost/planner/test.html

DNS issues

• If the server responds correctly on "http://localhost/planner/test.html"
• But fails on the IP or hostname ex. "http://ourservername/planner/test.html"

The issue with the DNS server - should be resolved by customer's internal IT since we don't have access to this 

Web server responding with 500 or 400 error codes

Check for Common issues on IIS 

How to get info on issues from log files

If the site fails please look for an error:

• Check the error on screen (localhost if possible)
• Check the error in log.txt
• Check error in MS Event Viewer (application section)

If an error shows and you can't resolve it yourself - ensure that all relevant data is available before involving a developer.

If an error still exists but the error doesn't show in log files - ensure that all relevant data is available before involving a developer.