How to recover user name and password

"I know my user name but have lost my password"

• Open Display
• Click Administration
• At login page click "Forgot password" in lower right corner
• Enter your email address and await email with new password to arrive

"But I don't have access to that email box"

• Log on to the Web Server that runs your Display
• With notepad - open the file C:\inetpub\wwwroot\proNestorDisplay\App_Data\AppUserCollection.xml
• In the <Email> section - please enter an email address that you have access to
• Save file
• Please retry to retrieve password using the newly added email address

If you don't get any email with a password - please proceed to the section "I've forgot both bu user name and password"

"I've forgotten my user name"

• Log on to the Web Server that runs your Display
• With notepad - open the file C:\inetpub\wwwroot\proNestorDisplay\App_Data\AppUserCollection.xml
• Your user name is that indicated in the <Email> section

"I've forgotten both my user name and my password"

• Please contact our Helpdesk for further instructions