In this article, we cover the most frequently asked questions about the email notifications that is sent to you from Planner.
I have received an email from Planner but icons and images are not displayed in Microsoft Outlook?
How are email notifications structured?
I have booked a meeting. Why do I receive an email notification?
Why is my booking listed with a strikethrough?
Why is my booking highlighted?
I have created a recurring meeting in Planner but some items could not be booked. What should I do?
Why is my booking awaiting approval?
Why do I receive a notification for someone else's meeting?
Why have I received an email with the possibility to cancel my booking?
Why have I received an email with a booking report attached?
I have received an email from Planner but icons and images are not displayed in Microsoft Outlook?
For security reasons Microsoft Outlook will block content from hitherto unknown sources. All you have to do to enable icons and images is to click "Add Sender to Safe Senders List" to add the Planner solution to your trusted sources. From now on you'll receive mails from Planner with images and icons visible.
How are email notifications structured?
For the sake of recognisability, our email notifications are structured in the same manner as you are used to from the simple Checkout overview.
When you create a new account or reset your password, you will receive emails similar to the ones above.
I have booked a meeting. Why do I receive an email notification?
We send an email notification to you to confirm that the meeting and all the associated bookings have been successfully stored in Planner.
Why is my booking listed with a strikethrough?
When a booking is deleted in Planner the booking will be displayed with a strikethrough in the mail notification.
Why is my booking highlighted?
When a booking is added to an existing meeting or if the amount of a catering booking is changed, you will receive a mail notification with highlights.
I have created a recurring meeting in Planner but some items could not be booked. What should I do?
In case you've booked some items that are not available on certain instances of your recurring meeting, we'll notify you and give you the opportunity to open each of those instances in your preferred browser. From here you'll be able to add new resources.
Why is my booking awaiting approval?
It is possible for catering and facility managers to set up approval processes. If you receive an email with a "Waiting approval" message next to one or more bookings, the responsible manager will have to approve your booking first.
Why do I receive a notification for someone else's meeting?
Users with specific roles (set up by the system administrator) are able to book meetings on behalf of others and, conversely, able to be selected as contact person by regular bookers. As such, you'll receive notifications when meetings are being booked with you as contact person.
Why have I received an email with the possibility to cancel my booking?
We know that conference rooms can be booked a long time in advance and, unfortunately, these bookings are sometimes forgotten. We have made it possible for your system administrator to set up this type of notification for individual rooms, so you can easily cancel bookings that may no longer be relevant for you.
Why have I received an email with a report attached?
We understand that it may not always be relevant to catering and facility personnel to open Planner; they just want list of to-do's. You have received this email notification because your system administrator has enabled sending you scheduled reports given your position as a resource stakeholder.
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