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Email notifications - FAQ

 

In this article, we cover the most frequently asked questions about the email notifications that is sent to you from Pronestor Room & Catering.

I have received an email from Pronestor but icons and images are not displayed in Microsoft Outlook?

How are email notifications structured?

I have booked a meeting. Why do I receive an email notification?

Why is my booking listed with a strikethrough?

Why is my booking highlighted?

I have created a recurring meeting in Pronestor but some items could not be booked. What should I do?

Why is my booking awaiting approval?

Why do I receive a notification for someone else's meeting?

 

I have received an email from Pronestor but icons and images are not displayed in Microsoft Outlook?

Flags and reminders for recipients are given in the message InfoBar.

For security reasons Microsoft Outlook will block content from hitherto unknown sources. All you have to do to enable icons and images is to click "Add Sender to Safe Senders List" to add the Pronestor solution to your trusted sources. From now on you'll receive mails from Pronestor with images and icons visible.

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How are email notifications structured?

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For the sake of recognisability, our email notifications are structured in the same manner as you are used to from the simple Checkout overview.

When you create a new account or reset your password, you will receive emails similar to the ones above.

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I have booked a meeting. Why do I receive an email notification?

We send an email notification to you to confirm that the meeting and all the associated bookings have been successfully stored in Pronestor.

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Why is my booking listed with a strikethrough?

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When a booking is deleted in Pronestor the booking will be displayed with a strikethrough in the mail notification.

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Why is my booking highlighted?

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When a booking is added to an existing meeting or if the amount of a catering booking is changed, you will a mail notification with highlights.

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I have created a recurring meeting in Pronestor but some items could not be booked. What should I do?

In case you've booked some items that are not available on certain instances of your recurring meeting, we'll notify you and give you the opportunity to open each of those instances in your preferred browser. From here you'll be able to add new resources. 

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Why is my booking awaiting approval?

It is possible for catering and facility managers to set up approval processes. If you receive an email with a "Waiting approval" message next to one or more bookings, the responsible manager will have to approve your booking first.

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Why do I receive a notification for someone else's meeting?

Users with specific roles (set up by the system administrator) are able to book meetings on behalf of others and, conversely, able to be selected as contact person by regular bookers. As such, you'll receive notifications when meetings are being booked with you as contact person. 

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