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Configuration file is missing

WHEN 

Pronestor Display fails to start and shows an error page that it could not read the configuration files
 

WHY 

Configuration files are located in the app_data folder within Pronestor Display folder.

All configuration and data for Pronestor Display is stored in XML format - and if a file is missing or has been corrupted the start up of Pronestor Display can fail.

By default Pronestor Display will try to recover the configuration and data from temporarily files - looking for shadow copy of the configuration and data files stored with a ".temp"-post fix

If both the original and shadow copy is missing - you need to recover these files from a backup.

Anti-virus

We have seen one case where an Anti-Virus (F-Secure) was for some reason treated the "RawConfigurationCollection.xml" as it was infected with a trojan.script virus - and then removed that file. (This even though that the file is pure text!)

If you should experience this - please report the issue to your Anti-Virus vendor and ask for a reason. And if possible - configure your Anti-Virus to skip scanning of the app_data folder.

 

 

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