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Distinguished coexistence room names are not resolved

Users may, albeit rarely, encounter issues with clientside resolution of coexisted room names in Outlook 2007, 2010, 2013 and 2016.

Scenario:

  • User books a coexisted room via Pronestor add-in (either Quick Book or Add Bookings). 
  • The room name is not properly resolved in the appointment

Solution (as per http://help.unc.edu/help/exchange-how-to-update-the-global-address-book-in-outlook/):

Outlook 2007:

  1. From the Tools menu, go to Send/Receive and click Download Address Book
  2. In the Offline Address Book window, check the Download changes since las Send/Receive check bo
  3. Ensure that Full Details is selected
  4. Click OK
  5. Restart Outlook

Outlook 2010 and 2013:

  1. Go to File, open Account Settings dropdown in Info and click Download Address Book...
  2. In the Offline Address Book window, check the Download changes since las Send/Receive check box
  3. Ensure that Full Details is selected
  4. Click OK
  5. Restart Outlook

Outlook 2016:

  1. Go to File, open Account Settings dropdown in Info and click Download Address Book...
  2. In the Offline Address Book window, check the Download changes since las Send/Receive check box
  3. Click OK
  4. Restart Outlook

Following this procedure coexisted room names should be resolved correctly:

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